Customer Services Area Manager

The Customer Services Area Manager is responsible for managing customer relationships within a defined region. As a dedicated partner, he/she ensures an exceptional customer experience throughout the entire lifecycle of the delivered solutions. This role involves regular interaction with clients as well as close collaboration with internal teams (after-sales, engineering, production, etc.) to provide fast, personalized, and effective responses to customer needs.
Job Description
Customer relationship & satisfaction
Build and maintain long-term, trust-based relationships with clients
Ensure a high level of customer satisfaction through regular and proactive presence
Maintain continuous contact with customers to understand and anticipate their operational and technical needs
Coordinate customer requests in collaboration with the relevant service teams
Provide tailored solutions for after-sales service requests
Offers and coordination
Develop customized offers al...