Customer Services & Experience Manager

Skywire Networks — Customer Services & Experience Manager
Brooklyn, NY (On-site)

Join Skywire, a leader in the telecommunications industry. We are seeking a dynamic and self-motivated Customer Service & Experience Manager (CEM) to lead and elevate our customer service team. This leader will inspire excellence through initiative, integrity, and accountability — guiding a high-performing team that delivers exceptional results. The ideal candidate will take ownership of optimizing our customer service operations, enhancing processes, and developing people to deliver a world-class customer experience. This is a hands-on leadership role for someone who thrives on improvement, drives collaboration, and brings out the best in every team member.

The CEM serves as both a hands-on contributor and a leader who leads, inspires, and elevates the Customer Service Department by driving process excellence, ensuring timely and a...