Job Description
Description
Overview:
The Customer Service Team Lead will oversee a team of Customer Service Representatives supporting post-sales operations across invoicing, billing inquiries, contract management, and account maintenance. This role provides day-to-day leadership, coaching, and operational guidance to ensure an excellent customer experience, adherence to company policies, and achievement of team performance targets. The ideal candidate is customer-obsessed, detail-oriented, and capable of balancing service quality with operational efficiency in a fast-paced, high-volume environment.
Key Responsibilities
Overview:
The Customer Service Team Lead will oversee a team of Customer Service Representatives supporting post-sales operations across invoicing, billing inquiries, contract management, and account maintenance. This role provides day-to-day leadership, coaching, and operational guidance to ensure an excellent customer experience, adherence to company policies, and achievement of team performance targets. The ideal candidate is customer-obsessed, detail-oriented, and capable of balancing service quality with operational efficiency in a fast-paced, high-volume environment.
Key Responsibilities
- Lead and support a team of Customer Service Representatives handling customer inquiries related to billing, contracts, license provisioning, and account updates.
- Monitor daily case queues and ensure timely response and resolution aligned with service level expectations.
- Act as a point of esca...
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