Customer Services Manager

Shift: Sunday 8am to 4pm, Monday, Tuesday, Wednesday 10am to 6pm & Thursday 10am to 5.45pm (36 hours per week)
Salary: £29,197 per annum 
Location: Radar Road, Leicester
 

The role:

As a Customer Service Manager within our Home department, you'll lead, motivate, and inspire a team of passionate Advisors to deliver best-in-class service. Working collaboratively with the wider Operations team, you'll drive excellence, create a culture of success, and make a real impact on our customers.
 

What you'll take on:

• Motivating & Coaching: Support your team daily, ensuring they achieve best-in-class standards through encouragement and expert guidance.
• Developing Talent: Set clear objectives, provide meaningful feedback, and run engaging 1-2-1s to help your team grow.
• Driving Performance: Manage attendance and performance challenges with a proactive approach, using HR procedures where needed.
• Customer Focused: Regularly re...