Customer Services Operations Representative

Job Description: The primary role of the Customer Service Operations Representative (CSR) is to support the Customer Team in Forecast to Cash (F2C) Activities. This includes deal consultation, forecast support, formal quote generation, order management, customer interface, audit compliance and revenue recognition. Responsibilities: Deal Consultation to the Customer Team: • Consultation to field on structuring complex deals at quoting stage to ensure clean sox compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements. • Providing order booking solutions for complex deals. • Provide consultation on resolving issues and closing deals timely for revenue. • Advise on appropriate terms and conditions to be included in deals. • Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer. • Timely escalation of any potential ...