Customer Services

Requirements

• Diploma or Degree preferred
• Minimum 1–3 years of experience in customer service within a freight forwarding or logistics environment.
• Experience in freight forwarding or logistics is an advantage
• Basic knowledge of import/export and shipping documents
• Good communication skills
• Able to handle customer inquiries and follow up shipments
• Able to work under pressure and meet deadlines
• Computer literate (MS Office)
• Detail-oriented, responsible, and a team player

Responsibilities

• Handle customer inquiries and shipment requests
• Coordinate with operations and overseas agents
• Follow up and update customers on shipment status
• Prepare and check shipping documents
• Arrange bookings with carriers and vendors
• Resolve customer issues and complaints
• Support billing and invoicing matters
• Mai...