Customer Services Project Manager

Purpose of the job

The mission of our Customer Project Management Office (PMO) is to ensure seamless coordination and delivery of projects, exceeding customer expectations. Through meticulous planning, execution, and continuous improvement, we aim to optimize resource utilization and drive long-term customer satisfaction.

 The Customer Project Management team focuses on overseeing the end-to-end execution of customer projects, ensuring timely delivery and quality outcomes.

Our main priorities include establish and optimize communication channels, refining project methodologies, and work with innovative solutions to streamline the many processes and at all times go that extra mile to exceed customer expectations. 

Key initiatives involve working with our project governance framework, set up and enable cross-functional collaboration, and use data-driven insights aka FACTS only for informed decision-making, ultimately driving sustainable project success ...