Customer Services Representative

Job Description

Our Customer Services team is looking to hire a Customer Service Representative who will work as an integral part of the department by providing outstanding customer service to our internal and external customers. 

This role will be blended-working; you’ll work 2 days a week from home and 3 days in our Milton Park, Abingdon UK office. Due to the on-site requirement, we are only considering candidates who are in a close proximity and commutable distance to our office in Oxfordshire.

What you'll be doing:

• Taking ownership of customer queries received via phone, email, KPI’s and Customer First training best practice. Striving to increase customer satisfaction/first time resolution and reduce the need for customers to contact. 
• Take responsibility for the processing of orders, invoices, quotes, in a timely and accurate manner, responding appropriately ...