Customer Services Representative

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and policies.
• Resolve customer issues promptly and professionally.
• Escalate complex or unresolved issues to the appropriate departments.
• Document all customer interactions and maintain detailed records.
• Follow up with customers to ensure satisfaction and issue resolution.
• Meet or exceed performance metrics (e.g., response time, customer satisfaction scores).

Qualifications

• Strong communication skills
• With or without experience