Job Description

We are looking for a confident and approachable Customer Services Associate. This role will suit someone who enjoys talking to customers on the phone and who likes to exceed customer expectations.

The Details...

The successful candidate will offer a complete customer services solution to Oxford Nanopore Technologies existing and potential customer base as well as providing support to the wider commercial team and internal stakeholders. This is an exciting role, and if successful, you'll act as the first point of contact for all external customer correspondence and offer triage accordingly across the wider commercial team.

Responsibilities include:

  • Answering customers questions on business processes and products
  • Scheduling and amending of orders on internal systems
  • Speaking to customers on the phone/instant chat/email as part of their journey from account creation/order to receipt
  • Following up marketing campaigns with custom...

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