Job Description
**Primary City/State:**
Phoenix, Arizona
**Department Name:**
Billing Customer Service
**Work Shift:**
Day
**Job Category:**
Revenue Cycle
**POSITION SUMMARY**
Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.
**CORE FUNCTIONS**
1. Responsible for sorting and recording the daily patient correspondence received into scanning batches. Prepping correspondence batches for scanning. Handling email correspondence directed to billing from the SQL website which includes customer questions, complaints and insurance updates. Documentation of the resolution for incoming email and patient correspondence in the billing system.<...
Phoenix, Arizona
**Department Name:**
Billing Customer Service
**Work Shift:**
Day
**Job Category:**
Revenue Cycle
**POSITION SUMMARY**
Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.
**CORE FUNCTIONS**
1. Responsible for sorting and recording the daily patient correspondence received into scanning batches. Prepping correspondence batches for scanning. Handling email correspondence directed to billing from the SQL website which includes customer questions, complaints and insurance updates. Documentation of the resolution for incoming email and patient correspondence in the billing system.<...
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