Customer Service/support Representative Ii

Role and Responsibilities
Role & Responsibilities:
CAE is the leader in Aviation training and is offering a unique opportunity in our Guarulhos location. We are seeking a Customer Service/Support Representative II who will act as first and main point of contact for all customers, clients and guests.
RESPONSIBILITIES:
- Act as first
- and main point of contact for all customers, clients and guests throughout their ‘lifecycle’ within the training center.
- Act as pivot between clients/guests and the various back office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
- Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel and transportation) or any other issue that our customers can reasonably request.
- Ensure facilities are ready, prepared and organized in support of training delivery.
- Takes ownership of...