Customer Servicing Executive

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is crucial in supporting policyholders post-sale by managing policy servicing requests, resolving complaints, and ensuring timely premium collections. The ideal candidate will have experience in insurance customer service and possess excellent communication and problem-solving skills.

Key Responsibilities:

Policy Servicing & Adjustments

Process mid-term policy adjustments, including changes to coverage, insured members, or policy terms.

Handle upgrades and downgrades of plans ...