Customer Servicing Executive

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is crucial in supporting policyholders post‑sale by managing policy servicing requests, resolving complaints, and ensuring timely premium collections. The ideal candidate will have experience in insurance customer service and possess excellent communication and problem‑solving skills.

Key Responsibilities

Policy Servicing & Adjustments

• Process mid‑term policy adjustments, including changes to coverage, insured members, or policy terms.
• Handle upgrades and downgr...