Job Description
Overview
As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.
Job Responsibilities
Report to the Procedural Support Manager for daily direction and the Director of Support for administration:
- Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
- Analyze data and user process to find deficiencies in process, reports or software functionality
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