Customer Solution Design Manager

What you’ll be doing

1.Supervises the capture of customer technical requirements and translation to detailed solution design in accordance with design methodology, through the customer solution design team.
2. Manages the execution of the strategy for the global customer solutions organisation, ensuring it is capable of delivering excellence in end-to-end technical solutions.
3. Contributes to the technical direction and in determining optimum solution design for customers.
4. Coordinates customer solution design engagement, facilitating statement of work creation, including any 3rd party deliverables.
5. Supports building strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
6. Undertakes change management activities and coordinates customer transition/migration planning and implementation.
7. Undertakes the identification of p...