Customer Solutions Design Specialist (Cisco)

What you’ll be doing

• Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.

• Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers.

• Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.

• Drives the improvement of design and delivery capabilities for end-to-end technical solutions.

• Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.

• Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.