Customer Solutions Engineer

Hi,

We are hiring for one of our client based in Mumbai.

Job Titles: Junior Support Engineer

Experience : Freshers

Salary Bracket : Upto 2 LPA

Location : Kandivali west Mumbai

Key Responsibilities:-

Technical Support: Provide first-level support to resolve customer issues

via email, chat, remote access and phone.

* Issue Diagnosis: Troubleshoot and diagnose software issues and check

environmental issues which is causing smooth functioning of application.

* Documentation: Record, track, and document support requests and

resolutions using the tracking sheet system.

* Escalation: Escalate unresolved issues to senior engineers or relevant

teams.

* Knowledge Sharing: Assist in creating and maintaining technical

documentation and FAQs.

* Training: Support internal staff with bas...