Customer Solutions Manager

A CSM, Customer Solution Manager, provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions.

CSM Solution is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.

Focusing on non-standard tendering cases, CSM is accountable for overall solution for the customer; including integrations, solutions, services and products.

Collaboration with sales:

• Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases

• Ensures clarity on the solution’s scope, including KONE and possible third-party offerings

• Participates in customer meetings and answers customers’ technical questions when needed

• Selects the correct product...