Job Description
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
- Follow-up on customers’ inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.
- Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.
- Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.
- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfa...
- Assist the customer with general inquiries and ordering information; estimated delivery time, invoice requests, pricing, product information, shipping charges, shipping information, special order requests, stock checks, and tracking information within 24 hours.
- Follow-up on customers’ inquiries when needed, address verification, back orders, missing information, price increases, product substitutions, ship dates, shipping charges, and special-order information/provide quotes.
- Interpret, follow, and update customer account notes, routing guides, price guidelines and special-order handling instructions. Follow the established Purchase Order & Shipping Policy and Procedures.
- Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.
- Work with Quality Control, Procurement, Customer Care, and Sales team members to maintain prominent levels of customer satisfa...
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