Customer Strategy & Design Manager

Description

This role leads the strategic framing and execution of customer transformation initiatives across business units. The Customer Strategy & Design Manager takes a top-down approach, starting from organizational goals and customer needs, to identify growth opportunities, develop transformation roadmaps, and craft business recommendations that deliver measurable impact. Focused on aligning customer-centric strategies with enterprise priorities, this role engages stakeholders, builds business cases, and drives decision-making at the executive level. Success is measured by the adoption and implementation of strategic initiatives that result in improved customer outcomes and business value.

DUTIES AND RESPONSIBILITIES: 

Strategic Client Engagement & Discovery: Lead structured discovery sessions with Globe’s strategic enterprise clients to uncover transformation triggers, define strategic challenges, and identify untapped growth opport...