Customer Strategy & Operations Associate (Post-Sales) (all genders)

Our mission

We’re on a mission to create 10 million human firewalls! At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today’s evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.

Your mission

As Customer Strategy & Operations Associate you will be the primary owner of a dedicated client portfolio, acting as their trusted partner from the beginning. You will use these direct client relationships to uncover insights, solve real problems, and ultimately shape our internal processes and product roadmap. You will work very closely with our Head of Customer Operations. We are looking for an entrepreneurial "Builder" who is motivated by making our customers successful while helping us to build the operational structure to scale it.

How your day-to-day will look like: 

• Build Relationships: Develop, maintain, and own strong relationships with a portfolio of clients, primarily in the DACH region.
• Drive Success: Lead the onboarding process for new clients and champion product adoption, ensuring every customer realizes value from the platform.
• Grow Your Expertise: Become a go-to technical expert on the revel8 platform, leveraging your deep product knowledge to solve complex client challenges and identify technical gaps.
• Empower Customers: Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.
• Shape Our Customer Strategy: Shape our long-term customer strategy by identifying and implementing opportunities to optimize our internal processes, build scalable operational playbooks, and directly influence the product roadmap based on client feedback.

Is it you we are looking for?

You...

• Have initial experience in a client-facing role such as Consulting, Customer Success or Solution Engineering, ideally within a B2B SaaS company.
• Have a strong technical aptitude and a genuine curiosity for learning products in-depth to help others succeed.
• Are a tech-savvy, self-driven individual who enjoys solving challenges and finding practical solutions for customers.
• Are fascinated by AI and the world of cybersecurity awareness.
• Thrive in a fast-paced, hands-on environment with a high degree of autonomy and ownership.
• Are a courageous collaborator who isn't afraid to ask questions, experiment with new ideas, and advocate for customer needs.
• Are fluent in German & English: You can communicate confidently with our team, our clients and other stakeholders.

Why revel8?

• Our revelutionary Energy: Join a highly motivated team that values innovation and dedication, while always making space to enjoy the journey and celebrate our successes together.
• Mission-Driven Impact: Contribute to a meaningful mission of building human resilience against cyber threats.
• Foundational Role: You will be a core member of our early Customer Success team and directly shape how we support and collaborate with our customers. As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.
• New Munich Hub: Be part of our new chapter! We are moving our headquarters to Munich and prioritize the energy of in-person collaboration in our brand new office — unlimited coffee, table tennis and good vibes included.
• Shared Success: At revel8, all team members are included in our ESOP program, ensuring everyone shares in the success we build together.
• Your Daily Balance: With a subsidised EGYM Wellpass you can get access thousands of gyms, studios, and swimming pools across Germany.

Ready to join the revelution?

Perfect, let’s talk!
Just submit your application, and we’ll get back to you as soon as possible. In case you have any questions, feel free to reach out to us. We're looking forward to receiving your application!

About us

revel8 is building the next generation of cybersecurity awareness for the age of GenAI. We help organizations protect themselves against modern social engineering attacks by turning their employees into an active line of defense against modern cyber threats.

Today, we are a team of around 25 ambitious individuals - and this is only the beginning of our revellion. We are currently based in Berlin and are preparing an exciting next chapter: in February 2026, we will open our brand-new office in Munich and move our entire team there. As we grow, we’re not just aiming to build a great product, we’re creating a place where revels can do their best work and grow along the way.