Customer Success Account Manager

We are looking for a Philippines-based, full-time, dedicated, and passionate Customer Success Manager to join our growing team at ShiftCare.

In this role, you will own client relationships post-onboarding , with a strong focus on driving seat expansion , plan upgrades , and product adoption . You should be someone who thrives on building relationships, can communicate clearly and confidently across phone, video, and email, and is naturally tech-savvy.

You’ll be measured on quality outbound customer conversations, expansion revenue, product utilisation, churn rate, and the quality of feedback you capture from customers .

This role requires you to be able to work Australian Eastern Standard Time (AEST) hours.

About the Role

Our Customer Success Managers play a critical role in driving account growth . You will assess customer health, lead proactive conversations around expans...