Customer Success Advisor

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.
**The Role**
The Customer Success Advisor is a trusted advisor and strategic partner, responsible for guiding customers to achieve their desired outcomes and maximize value from Lumen’s solutions. This role proactively manages the customer journey, orchestrating onboarding, adoption, and expansion, and serves as the single point of accountability for customer success and renewals. Success Advisors leverage AI and analytics to anticipate needs, deliver guidance, and manage customer health and performance. They act early to...