Customer Success Analyst

About the Role

As a Customer Success Analyst at Weni by VTEX , you will ensure that clients successfully adopt and extract value from the Weni Platform. You will combine relationship management with hands-on technical knowledge, guiding clients to use the platform effectively and embedding Weni's solutions into their daily operations.

What you will do

• Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully leverage the Weni Platform.
• Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
• Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
• Strategic Meetings: Lead sessions with clients to align their goals with Weni's capabilities, addressing technical and o...