Customer Success Analyst I

Job Summary:

The Customer Success Team provides direct customer support to exhibitors from the point of sale to post-show lead retrieval. We work with individual exhibitors to help them get the most from our events and are particularly focused on helping them to understand and see the value in our digital and data analysis tools. In doing so, we release the show sales teams to focus on their core tasks of selling. There are also various internal RX departments (including Sales, Marketing, Operations, and other departments) that we liaise with to ensure that our customers have the best experience at our events as possible. Our exhibitor contacts are decision makers so expect to speak with business owners, senior leaders and managers. Exhibiting at a trade show can be a complicated process which is why our Customer Success Coordinators are given designated events to support and work in continuous partnership with our exhibitors over the course of the next 4-6 months pre-s...