Customer Success Analyst

Location:
São Paulo, Brazil (Hybrid)

Department:
Customer and Professional Services

Type:
Full-time

Reports to:
Customer Support Manager

About EPS Packaging
At ePS Packaging, we're shaping the future of packaging through technology. As a global leader in industry-specific business and production software, we help packaging companies streamline operations, boost efficiency, and unlock growth.

With over 30 years of experience, a global footprint, and a deep understanding of the packaging industry, we believe one thing above all: our success grows when our customers thrive.

What You Will Do
As a
Customer Success Analyst
, you will be a key partner for our customers, helping them get the most value from our solutions and ensuring a high-quality support experience. In this role, you will:

• Respond to questions and requests from users regarding the use of the system, providing clear, accurate, and timely guidance...