Job Description
The Customer Success Analyst will support customer adoption, engagement, and value realisation of the Flacon Dive SaaS platform. This is a hands-on, execution-focused role suited for a junior professional in a fast-paced environment.
The role requires working closely with customers to track usage, understand behaviour, and improve adoption through regular interactions and data-driven insights. You will collaborate with delivery and product teams and act as a quality advocate, contributing to continuous improvement of both service delivery and the product.
Core Objectives of the Role
- Increase usage and adoption of the Flacon Dive platform.
- Support customers in achieving measurable outcomes through the product
- Use data and customer feedback to improve service quality and product experience
- Build strong foundational skills in SaaS customer success and analytics
Key Responsibilities
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