Job Description
As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small
- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for Customer Success professionals who are self-motivated and tech savvy. You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships.
**What You'll Do**
- Proactively communicate with customers to providing helpful information, inviting them to events, and assisting with outreach campaigns
- Improve usage and adoption through proactive and content-driven communications
- Respond to inbound requests via the shared Customer Success queue
- Process upsells, cancelation requests, discount reques...
- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for Customer Success professionals who are self-motivated and tech savvy. You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships.
**What You'll Do**
- Proactively communicate with customers to providing helpful information, inviting them to events, and assisting with outreach campaigns
- Improve usage and adoption through proactive and content-driven communications
- Respond to inbound requests via the shared Customer Success queue
- Process upsells, cancelation requests, discount reques...
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