Customer Success Associate, Australia

IXL Learning, developer of personalised learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. This role is a key part of that mission, blending customer support with proactive account management to foster strong, long term relationships and drive customer retention.

In this role, you will serve as a trusted partner to schools across Australia by delivering proactive account management, hands on implementation support, and exceptional customer service. You will work directly with teachers and school leaders, clearly communicating our solutions, addressing questions, and ensuring a seamless experience from initial rollout to long term success.

As the primary point of contact for your assigned schools, you will monitor engagement, uncover opportuniti...