Customer Success Associate

Job Title: Customer Success Associate (CSA)

Experience: 1-2 Years

Open Positions: 2

Salary : 4-5 LPA

Role Summary

We are looking for Customer Success Associates to support our growing customer base. This role is ideal for freshers or early-career professionals who want to build a career in SaaS, customer success, and account management.

You will work closely with CSMs, Team Lead, Sales, Support, and Product teams to ensure customers successfully adopt our platform and achieve their goals.

Key Responsibilities

Customer Engagement & Onboarding

● Assist in customer onboarding and platform walkthroughs

● Guide customers on basic feature usage

● Ensure customers complete initial setup successfully

● Conduct follow-ups via email, calls, and WhatsApp

CRM & Acco...