Customer Success Associate (Contract)

Xello is looking for a Customer Success Associate (9-month Contract)

Who are you?

You believe that a company’s success depends on its clients’ success. You are passionate about cultivating and maintaining strong relationships with new and existing customers, bringing interpersonal and planning skills. You have proven client management experience, preferably in SaaS. You’re a trusted advisor, resolving problems with empathy, critical thinking, and practical advice. You align with our mission of empowering educators with tools to help students plan their future.

As a key part of Xello’s client-facing team, you ensure health, satisfaction, and success of school and district accounts. As the primary contact, you reach out frequently for updates, respond to questions, learn needs, and propose solutions. Your proactive support inspires deeper engagement, leading to retention and incremental revenue growth. You help Xello improve with process anal...