Job Description

Job Description

The Customer Success Associate (CSA) will be responsible for managing renewals and at-risk situations of an assigned set of accounts.

Location 

  • Remote in Germany

Responsibilities

  • Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal 
  • Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 10-30k ARR) 
  • Process renewals within SFDC and ensure price increase targets are met  
  • Monitor account health indicators to identify churn risk and develop strategies for mitigation 
  • Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback 
  • Present value of Revalize products with customers, effectivel...

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