Job Description
About CertAssists
CertAssists is an IT learning and simulation platform dedicated to helping aspiring and working IT professionals successfully achieve globally recognized certifications. Through structured simulation programs, guided preparation, and expert support, we simplify complex certification journeys and empower learners to advance their careers with confidence.
Role Overview
We are looking for an active and customer-focused Customer Success Associate to engage with prospective and existing learners via WhatsApp, understand their certification goals, and guide them through the CertAssists journey. This role requires strong communication skills, attention to detail, and a commitment to delivering an excellent customer experience.
Key Responsibilities
CertAssists is an IT learning and simulation platform dedicated to helping aspiring and working IT professionals successfully achieve globally recognized certifications. Through structured simulation programs, guided preparation, and expert support, we simplify complex certification journeys and empower learners to advance their careers with confidence.
Role Overview
We are looking for an active and customer-focused Customer Success Associate to engage with prospective and existing learners via WhatsApp, understand their certification goals, and guide them through the CertAssists journey. This role requires strong communication skills, attention to detail, and a commitment to delivering an excellent customer experience.
Key Responsibilities
- Communicate with customers on WhatsApp to understand their needs and provide accurate, relevant information.
- Clearly explain program d...
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