Customer Success Associate

The Customer Success Associate (CMA) will support customers as they transition from sales and onboarding to active and successful users of Mews products. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSM's (Customer Success Manager) where you will engage at scale and utlize AI for automation and to drive product adoption, retention and increase total account value of our customers. 

Your mission, should you choose to accept it:

CSA will operate with the value drivers as a backbone in their daily operations on how to drive success with Mews customers

• Guest Experience (ex; Guest Journey, Payment flow, Security)
• Increasing Revenue (Revenue Management, Space utilization)
• Efficiency (Automation, Time on Tasks) 

The methodology to execute on the value drivers will follow 3 basic steps, Discover >> Engage >> Adopt, where AI will be your best friend when engag...