Customer Success Associate Manager

Key Responsibilities of the Role:

- Life cycle documentation: From Allotment till handover of project.

- Managing customer grievances and tracking status and their resolution within agreed upon

SLAs and TATs.

- Responsible for Customer relation-ship management at project site,

- Responsible for all CRM activity, documentation and MIS at project site.

- Intimation of inspection period to customer and schedule customer appointments for

inspection.

- Carrying out “PRE-DELIVERY INSPECTIONS” of all flats in co-ordination with construction team

and PMG group.

- Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant

department and follow-up for resolution.

- Co-ordination with construction team at site for carrying out Rectification Works that has to

be necessarily undertaken.

- Clear communication of ...