Customer Success Associate

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And That's Where You Come In

We are looking for a Customer Success Associate (CSA) to join our Higher Education team. The CSA works as part of a team with Customer Success Managers (CSMs) to support the Instructure product journey for Higher Education customers. This is a tactical, high-impact role focused on frontline communication, data integrity, and supporting the customer lifecycle.

What You Will Be Doing

• Frontline Communication: Manage daily incoming customer emails and routine inquiries, owning requests through to completion and esc...