Customer Success Associate

Smartly Manila, National Capital Region, Philippines

Customer Success Associate

Join Smartly’s Global Strategic Accounts team and help our largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.

Responsibilities

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention.
• Act as a trusted partner by understanding customer goals, identifying opportunities for growth, and helping align Smartly solutions to business outcomes.
• Oversee end‑to‑end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk.
• Conduct campaign analysis and provide actionable ...