Customer Success Associate

Job Title: Customer Success Associate Department: Customer Success Reports To: Senior Customer Success Manager Location: Noida, Sector -63 Employment Type: Full-time

About the Role: We are seeking a proactive and detail-oriented Customer Success Associate to support our Customer Success team in ensuring a seamless customer experience and operational efficiency. Reporting to the Customer Success Manager, this role involves close coordination with customers and internal teams to manage accounts, renewals, invoicing, and collections while driving long-term customer satisfaction and retention. 

Key Responsibilities:

Customer Relationship Management

• Support the Customer Success Manager in managing assigned customer accounts and maintaining ongoing engagement.

• Assist with customer onboarding, product training sessions, and adoption initiatives.

• Serve as an additional point of con...