Customer Success Associate

Caddie is hiring on behalf of a fast-growing sports technology startup based in Ottawa, Canada.

We’re looking for a Customer Success Associate who is passionate about sports and thrives in high-pressure environments. Our client is a rapidly scaling startup in the sports coaching software space, known for building intuitive, high-impact tools that help coaches and teams perform at their best.

This role is ideal for someone who loves solving problems, supporting customers in real time, and being a reliable presence when it matters most.

The Role

You’ll be part of a Customer Success and Support team whose mission is simple: be available and solve problems for customers exactly when they need support, especially during live seasons and game days.

Your responsibilities will include:

• Supporting customer onboarding and ensuring new teams are set up for success
• Managing customer renewals during the off-seas...