Customer success associate

Are you a problem solver with a passion for helping customers succeed ? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate , you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.
What Your Week Looks Like:
✅ Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.
✅ Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.
✅ Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.
✅ Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.
✅ Test & Improve: Identify product malfunctions and report them for enhancement.
✅ Stay Cool Under Pressure: Because great support comes with patience and a smile. ☺
What We’re Looking For:
2+ years of experience in Application Support, Customer Success, or Technical Support.
Bachelor’s degree in Computer Science, Engineering, or a related field.
️ Fluent English communication with excellent comprehension and the ability to "read between the lines."
Flexibility to work in shifts.
A positive attitude, empathy, and customer-first mindset.
Meticulous, systematic, and detail-oriented approach.
Extrasensory perception (ESP) to read customer minds is a plus! ☺
Why Join Us?
Be part of a global team solving real-world challenges.
Learn and grow by working directly with our co-founders and product specialists.
✨ Make an impact by ensuring customers get the best experience with our product.
Ready to delight and empower customers?
Apply now!