Job Description
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:
+ Proactively support the onboarding process for new customers.
+ Address and resolve a broader range of customer inquiries and issues.
+ Assist with customer renewals and upselling opportunities.
+ Monitor and analyze customer performance and engagement data.
+ Provide intermediate-level training and guidance to customers.
+ Ensure implementation schedules, targets, and budgets are met.
+ Collaborate with internal teams on customer feedback to improve products/services.
+ Document detailed customer interactions and updates in CRM.
+ Identify potential areas for service/product improvement based on customer feedback.
+ Maintain and enhance strong client relationships.
Skills:
+ Enhanced Communication: Improved verbal and written communication capabilities.
+ Intermediate Problem-Solving: Ability to tackle a wider range of issues.
+ Analytical Skills: Basic analytical skills to track and interpret customer data.
+ Technical-Technical Proficiency: Stronger understanding of products/services.
+ Advanced CRM: More proficient use of CRM tools for streamlined customer management.
+ Customer Focus: Deepened empathy and focus on customer needs.
+ Collaboration: Enhanced team collaboration and coordination.
+ Feedback Implementation: Ability to implement customer feedback effectively.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities:
+ Proactively support the onboarding process for new customers.
+ Address and resolve a broader range of customer inquiries and issues.
+ Assist with customer renewals and upselling opportunities.
+ Monitor and analyze customer performance and engagement data.
+ Provide intermediate-level training and guidance to customers.
+ Ensure implementation schedules, targets, and budgets are met.
+ Collaborate with internal teams on customer feedback to improve products/services.
+ Document detailed customer interactions and updates in CRM.
+ Identify potential areas for service/product improvement based on customer feedback.
+ Maintain and enhance strong client relationships.
Skills:
+ Enhanced Communication: Improved verbal and written communication capabilities.
+ Intermediate Problem-Solving: Ability to tackle a wider range of issues.
+ Analytical Skills: Basic analytical skills to track and interpret customer data.
+ Technical-Technical Proficiency: Stronger understanding of products/services.
+ Advanced CRM: More proficient use of CRM tools for streamlined customer management.
+ Customer Focus: Deepened empathy and focus on customer needs.
+ Collaboration: Enhanced team collaboration and coordination.
+ Feedback Implementation: Ability to implement customer feedback effectively.
_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $45,100 - $61,700
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application