Customer Success Contractor

Blue Cube Services is excited to recruit remote-working Customer Success specialists to work on a project for one of the world’s leading software platforms for digital assets. This is a self-employed contractor role compensated in cryptocurrency. As such, candidates are responsible for their own tax declarations.

This role will complement their global Customer Success team working alongside their crypto wallet experts, trading support team and live-chat agents on a fully remote and contracting basis. Successful candidates will be expected to provide the best service possible for all customers who contact our client regarding their experience using the crypto wallet, exchange or other product lines by resolving customer contacts via Zendesk ticketing system and live-chat platforms.

RESPONSIBILITIES

• Resolve incoming questions from customers via the Zendesk ticketing systems and livechat
• Quickly and efficiently identify and reassign ticke...