Customer Success Coordinator/Account Manager

Overview

Headshots.com is transforming how professional headshots are delivered. Trusted by enterprise clients such as Boeing, Netflix, and American Express, we produce studio-quality headshots from smartphone images—backed by world-class production and technology. As we scale our platform, strong delivery discipline and cross-functional coordination are critical.

Role

Headshots.com is seeking a Customer Success Coordinator to support post-launch customer engagement, account coordination, and internal systems upkeep. This role helps ensure a smooth, high-quality experience for customers through consistent execution and strong coordination across teams.

Responsibilities

• Conduct monthly check-ins with launched teams to maintain engagement, gather feedback, and surface potential expansion or upsell opportunities.
• Serve as a day-to-day point of contact for assigned team accounts after launch, handling questions, updates, a...