Customer Success Coordinator/Account Manager

About Us Headshots.com is transforming how professional headshots are delivered. Trusted by enterprise clients such as Boeing, Netflix, and American Express, we produce studio-quality headshots from smartphone images—backed by world-class production and technology. As we scale our platform, strong delivery discipline and cross-functional coordination are critical. Headshots.com is seeking a Customer Success Coordinator to support post-launch customer engagement, account coordination, and internal systems upkeep. This role helps ensure a smooth, high-quality experience for customers through consistent execution and strong coordination across teams. The ideal candidate brings a high level of organization, reliability, and comfort working at the intersection of customer communication, systems accuracy, and cross-functional team collaboration. Core Responsibilities Customer Engagement & Account Support Conduct monthly check-ins with launched teams to maintain engagement, gather feedback, a...