Customer Success Engineer

###**Customer Success Engineer** The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; providing deployment health and value interventions; and identifying additional or new use cases for Darktrace usage within the customer environment, among other value-adding endeavors.### **Key Duties & Responsibilities** **Product & Industry Knowledge** : Act as a Darktrace and security expert and consultant to customers.Darktrace is currently expanding the CSE team to accommodate a rapidly growing customer base and accelerating revenue. This role is a dynamic and varied customer focused technical management position. This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platformHave and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiativesUnderstand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant: Work with customers to learn their priorities and map to technical solutions.Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives : Work with customers, peers, and stakeholders efficiently and reliablyDemonstrate confident presentation skills **Qualifications & Experience** 2+ years of experience in a relevant role, ideally with the cybersecurity industry (ie: Customer Success Engineering, Technical Account Management, etc)Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP)Experience within the cyber security industry preferred Additional experience in one or more of the following areas also preferred: Email Security; Incident Response; Cloud Security ArchitectureConfident, polished communicator with a proven ability to build lasting, critical business relationships
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