Customer Success Engineer - Automation (Application Integration)

As a Customer Success Engineer for Automation (Application Integration), you lead the deployment and adoption of IBM’s AI‑powered integration and automation solutions within large, complex enterprise accounts. You work closely with customers to design, implement, and optimize solutions that reduce manual work, improve system reliability, and enable proactive, data‑driven operations.

You collaborate with sales, technical leaders, and delivery teams to identify opportunities, drive use‑case realization, and ensure customers achieve tangible business outcomes.

Your Role And Responsibilities

With deep business knowledge and technical skills, you serve as a trusted advisor. You act as a credible confidante that clients depend on to ensure their Enterprise License Agreements and Cloud deployments are fully adopted, driving the business value they invested in.

Your Primary Responsibilities Will Include

• Understand clients’ primary challen...