Customer Success Engineer

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Summary

As a Customer Success Engineer, you will help ensure customer satisfaction and health, strengthening the ongoing relationship by providing top-quality technical services, ensuring renewals, and increasing sales for existing customers.

Your Responsibilities

• Accountability for ongoing value delivered successful implementation.
• Customer key point of contact for all technical aspects including onboarding, methodology consultancy and best practices.
• Trusted advisor. Build strong and positive relationships with clients at various levels.
• Serve as the key liaison for sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.
• Setup customer’s cloud environment to match their needs.
• Travel to customer premises to ensur...