Job Description
**Company Description**:
In the ROC (Robotics Operations Center), we monitor, analyze, and maintain Cerby’s RPA (Robotic Processing Automation) system and programmed flows.
**What you will do**:
- Build, support, and maintain reliable and robust Cerby RPA flows.
- Monitor, detect, and resolve incidents with automation workflows.
- Proactively communicate with customers to avoid downtime or delays in securely accessing their accounts.
- Reactive communication with customers to troubleshoot and resolve issues.
- Work with Cerby’s engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents.
- Analyze user activity to guide the implementation of new automation.
- Write, improve & maintain knowledge base articles for internal and public documentation.
**Qualifications**:
**What we are looking for**:
- Availability to work on-call shifts, including weekends.
- Excellent verbal and written co...
In the ROC (Robotics Operations Center), we monitor, analyze, and maintain Cerby’s RPA (Robotic Processing Automation) system and programmed flows.
**What you will do**:
- Build, support, and maintain reliable and robust Cerby RPA flows.
- Monitor, detect, and resolve incidents with automation workflows.
- Proactively communicate with customers to avoid downtime or delays in securely accessing their accounts.
- Reactive communication with customers to troubleshoot and resolve issues.
- Work with Cerby’s engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents.
- Analyze user activity to guide the implementation of new automation.
- Write, improve & maintain knowledge base articles for internal and public documentation.
**Qualifications**:
**What we are looking for**:
- Availability to work on-call shifts, including weekends.
- Excellent verbal and written co...
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