Job Description

Customer Success Engineer - ( Devops )

Gurgaon, India · Full-time · Intermediate

About The Position

• Act as the primary contact for our customers regarding all technical issues.
• Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
• Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
• Guide and educate customers through the onboarding process and ensure effective ongoing use of our services.
• Represent customer interests internally, serving as their technical advocate within Coralogix.
• Manage and prioritize multiple issues simultaneously.
• Escalate unresolved issues to relevant internal teams promptly and e...